My (originally rather expensive) IBM T42p laptop is still in limbo – if I heard the message left on my voicemail right, the “job failed”. What that means and how long it’ll take I have absolutely no idea, and the other gentleman who said he’d assist me has disappeared.
To be fair, the lady who’s helping me in the UK office has kept me in touch, always returned my calls, and been very pleasant and helpful but she doesn’t seem to get that much information or wield much influence 🙁
Digging through notebooks this morning I found another three IBM job numbers pertaining to it over the space of two years – there’s now 11 job references I’ve discovered between January 2005 and November 2006 not counting the complaints references. I don’t think I’m going to buy Lenovo or IBM machines again – I rejected Sony because of the build quality but this is truly abysmal and obviously I can’t trust the damn thing when I’m on an extended contract (if I’m out of the country when it goes bang, there’s little choice but to purchase another unit).
Oddly enough, almost every piece of it has now been replaced with the exception of the power supply.
Advice I’ve been given tends to go along the lines of ‘unfit for purpose’ and ‘replacement unit or refund’. I’ll give it until close of business Thursday and then talk to Trading Standards.
(…and I’ll tell you something – it’s not fun trying to develop huge database footprints on a cack old Toshiba laptop…)