Ben forwarded me this article, which explains how much damn pain us IT nerds/geeks go through (and probably why we drink so much).

My favourite quote: “See, you’re never going to get them to stop sticking the fork in their eyes. Never. Stop trying, it’s fantasy. Along those lines, they’re never going to treat you like more than a glorified janicopter, where your only useful function is to STFU and bail them out of that jail they worked so hard to get themselves into.”

I can probably apply this analogy to supporting end-users on web apps right this very second, and in fact most of the customer-facing jobs I’ve been in; they’ll never stop sticking the fork in their eyes, so give up trying to stop them…